Refund policy

Refund & Return Policy — ShiftKnoobs

Quick summary

All sales are final once an order has shipped. You may cancel or change your order only before it ships. If you receive a damaged, defective, or incorrect item, we’ll make it right—see the Damaged or Incorrect Items section.

Order changes & cancellations

  • You may request to change or cancel an order only before it ships.

  • To request a change/cancellation, email support@shiftknoobs.com immediately with your order number. If the order has already shipped, it cannot be canceled or returned.

No returns after shipment

  • Once your order has shipped, it is final sale and not eligible for return for refund or exchange.

  • This includes items that are unused, uninstalled, or still in original packaging — once shipped, we do not accept returns.

Damaged, defective, or wrong items (exceptions)

We will accept and refund or replace items only if they arrive damaged, defective, or if we shipped the wrong product.

To qualify:

  1. Report the issue within 7 days of delivery to support@shiftknoobs.com.

  2. Include your order number, photos clearly showing the damage/defect/wrong item, and a short description.

If approved:

  • We will provide a prepaid return label or instruct you how to proceed.

  • We will issue a replacement or refund (your choice) after we receive and inspect the item — refunds to original payment method within 3–5 business days after processing.

Shipping costs & refunds

  • Original shipping fees are non-refundable except when the return is due to our error (wrong item or defective product).

  • If we authorize a return for a damaged/wrong item, we will pay return shipping.

Items not eligible for any return or refund

  • Orders that have shipped (final sale)

  • Custom or special-order items (unless defective)

  • Items intentionally damaged or installed improperly by the customer

  • Tires that have been mounted or used (unless defective on arrival and approved per the Damaged/Defective process)

Warranty & manufacturer defects

Some products may be covered by the manufacturer’s warranty. If you believe a product has a manufacturer defect, we’ll help you file a warranty claim — contact support@shiftknoobs.com with details and proof of purchase.

How to contact us

For questions, cancellations (before shipping), or damaged/wrong items: